Call Center Representative
New
Q
Quinter DesignCustomer Service
Remote work options for candidates located in MarylandFull-TimeEntry
Salary24 - 35 USD per hour
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Job Details
- Required Skills
- Customer serviceMicrosoft OfficeActive listening
Requirements
- High school diploma or equivalent
- Strong verbal communication skills with a clear, professional phone presence
- Ability to actively listen and empathize with customer concerns
- Basic computer proficiency, including typing and navigating multiple software applications simultaneously
- Ability to work in a fast-paced environment while maintaining accuracy and professionalism
- Reliable internet connection and a quiet workspace if working remotely
- Availability to work flexible shifts, including evenings or weekends, as required
Responsibilities
- Respond promptly and professionally to inbound customer calls regarding products, services, billing, or account inquiries
- Initiate outbound calls to follow up on customer requests, surveys, or service updates as needed
- Document call details, customer interactions, and resolutions accurately in the company's CRM or call management system
- Resolve customer complaints and issues efficiently, escalating complex cases to supervisors when necessary
- Provide accurate information about company products, services, and policies to customers
- Meet or exceed individual and team performance metrics, including call handling time, customer satisfaction, and resolution rates
- Collaborate with team members and other departments to ensure consistent and accurate customer communication
- Maintain up-to-date knowledge of company offerings, promotions, and procedures to provide informed assistance
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