- Respond promptly and professionally to inbound customer calls regarding products, services, billing, or account inquiries
- Initiate outbound calls to follow up on customer requests, surveys, or service updates as needed
- Document call details, customer interactions, and resolutions accurately in the company's CRM or call management system
- Resolve customer complaints and issues efficiently, escalating complex cases to supervisors when necessary
- Provide accurate information about company products, services, and policies to customers
- Meet or exceed individual and team performance metrics, including call handling time, customer satisfaction, and resolution rates
- Collaborate with team members and other departments to ensure consistent and accurate customer communication
- Maintain up-to-date knowledge of company offerings, promotions, and procedures to provide informed assistance
Customer serviceMicrosoft OfficeActive listening