Bilingual Patient Access Call Center Representative
New
100% fully remote in the U.S., Monday - Saturday between the hours of 8 AM - 7 PM Eastern TimeFull-TimeEntry
Salary18 - 26.5 USD per hour
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Job Details
- Languages
- Spanish, English
- Required Skills
- Customer serviceEHR
Requirements
- High school diploma or equivalent experience.
- Secondary language proficiency in Spanish.
- English language proficiency.
- Strong phone, verbal communication, and active listening skills.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
- Ability to work a flexible full-time schedule (37.5 hours/week), including Saturdays.
- Dedicated workspace conducive to HIPAA compliance and confidentiality.
- Demonstrated dedication to Planned Parenthood’s mission, vision, and values.
- Commitment to advancing race equity and understanding of identity dynamics.
Responsibilities
- Field and resolve a large volume of inquiries via phone and other channels in Spanish or English.
- Follow communication scripts to assist patients with scheduling, insurance verification, and pre-registration.
- Screen patients for financial support using real-time eligibility (RTE) systems.
- Relay patient communications to providers and provide pre-visit instructions.
- Inform patients of STI results (excluding HIV) per strict protocols.
- Document activities accurately using phone and EHR systems.
- Collaborate with team members to achieve quality and performance standards.
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