Call Center Representative (Healthcare)
New
Source API remote eligibility restrictions: United States, 8:00 AM to 5:00 PM CSTFull-TimeEntry
Salary29,100 - 41,600 USD per year
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Job Details
- Experience
- 1–2 years
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft Office
Requirements
- High School Diploma or equivalent (GED).
- 1–2 years of experience in customer service or a call center environment.
- Basic proficiency with Microsoft Office applications (Outlook, Word, Excel).
- Ability to navigate multiple computer systems.
- Excellent oral and written communication skills.
- Positive, patient attitude with professional telephone etiquette.
- Must reside within driving distance of Baton Rouge, LA office.
- Broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload.
- Willingness to complete a skills and competency assessment.
- Must use a webcam for all interviews and during the first week of orientation.
- Healthcare experience preferred.
- Experience working with Medicaid programs preferred.
- Familiarity with medical claims processing or review preferred.
Responsibilities
- Handle a high volume of inbound provider calls, delivering accurate support while meeting performance standards, including resolving 92% of calls within 3–5 minutes.
- Communicate professionally and efficiently to resolve issues, while maintaining strong relationships with providers, clients, members, and team members.
- Accurately document and track all interactions in the designated system, ensuring proper follow-up and data integrity.
- Demonstrate strong multitasking, attention to detail, and information retention in a fast-paced environment, while supporting team and departmental goals.
- Maintain consistent attendance, adhere to schedules, and ensure full HIPAA compliance to protect sensitive information.
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