Contact Center Representative
New
Remote work arrangement within the United States., 07:00 AM – 04:00 PM PSTFull-TimeEntry
SalaryAt least 13 USD per hour
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Job Details
- Required Skills
- Customer serviceDocumentationData entry
Requirements
- High school diploma or equivalent required; additional education in healthcare, customer service, or communications is a plus.
- Prior experience in a call center, customer service, or outbound outreach role preferred.
- Strong verbal communication skills with the ability to engage individuals clearly and professionally over the phone.
- Comfortable following structured scripts while maintaining empathy and adaptability in conversations.
- Strong attention to detail and accuracy in data entry and documentation.
- Ability to work independently in a remote environment with consistent focus and reliability.
- Basic computer skills and ability to use web-based systems and contact center tools.
Responsibilities
- Conduct outbound calls to members to follow up on scheduled in-home health risk assessments and confirm their experience.
- Administer structured surveys to collect feedback on scheduling, communication, and overall service satisfaction.
- Engage with members in a professional and empathetic manner, ensuring they feel comfortable and supported during the call.
- Record all responses accurately in designated systems or databases to ensure data integrity and reporting quality.
- Identify and escalate negative feedback, urgent concerns, or requests for additional support to the appropriate teams.
- Follow established call scripts and compliance guidelines while maintaining a natural and respectful conversation flow.
- Support continuous improvement efforts by ensuring high-quality, reliable feedback collection from members.
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