Bilingual Patient Access Representative
Based in the United StatesFull-TimeEntry
Salary18 - 26.5 USD per hour
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Job Details
- Languages
- English and Spanish
- Experience
- 1+ year preferred
- Required Skills
- Data entryEHR
Requirements
- High school diploma or equivalent required; associate degree preferred.
- Fluency in both English and Spanish (written and verbal) is required.
- 1+ year of experience in a call center, patient access, healthcare administration, or customer service environment preferred.
- Strong communication and active listening skills with the ability to handle sensitive conversations with empathy and professionalism.
- Ability to multitask, prioritize effectively, and manage high-volume workloads in a fast-paced environment.
- Familiarity with EHR systems, call center tools, and healthcare scheduling processes is an advantage.
- Strong attention to detail and commitment to accuracy in data entry and patient information handling.
- Ability to work flexible schedules, including weekdays and Saturdays within designated hours.
- Commitment to healthcare equity, patient dignity, and inclusive service delivery.
Responsibilities
- Handle a high volume of inbound patient inquiries via phone and digital channels in both English and Spanish.
- Schedule, reschedule, and cancel patient appointments while ensuring accurate matching to appropriate providers and services.
- Register new patients and maintain accurate records in electronic health record (EHR) systems.
- Verify insurance information, screen for financial assistance eligibility, and provide service estimates.
- Follow established communication scripts, workflows, and HIPAA-compliant procedures.
- Provide pre-visit instructions, relay communications to clinical teams, and escalate calls to nursing staff when appropriate.
- Notify patients of appointment changes, lab results, and other relevant updates.
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