Dutch-Speaking Video Streaming Customer Expert

New

A fully remote working arrangement within GreeceFull-TimeEntry

SalaryCompetitive Monthly Salary reflective of your experience and expertise

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Job Details

Native or fluent Dutch language skills (both spoken and written).
Valid EU passport or EU citizenship.
Strong interest in digital media, video streaming platforms, and online entertainment technology.
Excellent communication skills with the ability to explain technical concepts clearly.
Reliable internet connection.
Quiet working environment.
Previous experience in customer service, technical support, or a client-facing role is an advantage.

Provide expert customer support to Dutch-speaking users of a leading video streaming platform via live chat, email, and telephone channels.
Diagnose and resolve technical issues related to streaming quality, playback errors, device compatibility, and account access with professionalism and efficiency.
Guide subscribers through subscription management, billing enquiries, plan upgrades, and cancellation processes in accordance with platform policies.
Educate customers on platform features, new content releases, personalisation settings, and recommendations to enhance their overall streaming experience.
Accurately log all customer interactions, technical issues, and resolutions within the company's CRM system, maintaining high-quality records at all times.
Escalate complex or unresolved technical streaming issues to the appropriate specialist teams, ensuring a seamless and timely resolution for the customer.
Consistently meet and exceed key performance indicators including customer satisfaction scores, first contact resolution rates, and average handling time.
Stay up to date with platform updates, new streaming content launches, and service changes in order to provide accurate and current information to customers.

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