Dutch Speaking Customer Support Agent

New

Greece. Sofia, Sofia City Province, Bulgaria. Lisbon, Lisbon, Portugal. Netherlands. Spain. BelgiumFull-TimeEntry

SalaryCompetitive Monthly Base Salary of €1,650

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Job Details

Native or fluent Dutch language skills (spoken and written)
Strong English language proficiency (B2 level or above)
Previous experience in Customer Support Services or a related client-facing role
Strong interpersonal and communication skills
Proficiency in digital tools and CRM platforms
Ability to work independently with minimal supervision
Reliable internet connection and suitable home working setup

Deliver outstanding customer support to Dutch-speaking clients via telephone, email, and live chat channels in a timely and professional manner
Handle customer inquiries, complaints, and service requests with empathy, accuracy, and efficiency in accordance with company guidelines
Accurately document all customer interactions and case resolutions within the customer relationship management (CRM) system
Identify customer needs proactively and provide tailored solutions to ensure first-contact resolution wherever possible
Collaborate closely with internal teams, including technical support and back-office departments, to escalate and resolve complex customer issues effectively
Maintain a thorough and up-to-date knowledge of products, services, policies, and procedures to provide informed and confident customer guidance
Consistently meet and exceed individual performance targets, including quality scores, customer satisfaction (CSAT) ratings, and response time benchmarks
Contribute positively to a collaborative team environment by sharing knowledge, best practices, and insights that improve overall Customer Support Services delivery

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