Remote Technical Support Representative (Seasonal)
New
Remote work environment from anywhere in Canada, 24/7/365 businessPart-TimeEntry
Salary19.35 - 19.5 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1+ years
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- 1+ years of call center or help desk experience
- Experience in troubleshooting and/or repairing devices
- Completion of high school diploma or equivalent
- Verbal and written proficiency in English
- Ability to work 24+ hours per week over 4 to 5 shifts
- Access to a PC running Windows 11 or newer, or Mac running MacOS 13 or newer
- Subscription to a high-speed, hard-wired internet connection
- USB or 3.5mm PC headset
- Webcam for training and meetings
- Private and quiet home office environment
Responsibilities
- Identify and recommend solutions based on customers’ needs
- Facilitate product repair, troubleshooting, upgrades, installations, and other services using an online portal and remote desktop software
- Tutor clients on the proper use of their products
- Complete training to continuously improve the client experience
- Create an amazing customer experience
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