Technical Support Representative (Seasonal)
New
CanadaPart-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1+ year
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- 1+ year of experience in a call center, help desk, or technical support environment.
- Strong troubleshooting skills with experience supporting or repairing devices, software, or hardware issues.
- High school diploma or equivalent required.
- Excellent verbal and written communication skills in English.
- Ability to work a minimum of 24+ hours per week across flexible shifts (including evenings, weekends, or varying schedules).
- Strong customer service mindset with patience, empathy, and problem-solving ability.
- Comfortable working independently in a remote home office setup with required technical equipment and reliable internet connection.
- Ability to learn quickly and adapt to new tools, systems, and processes in a fast-paced environment.
Responsibilities
- Provide remote technical support to customers via phone and chat, diagnosing issues and delivering effective solutions for devices, software, and connectivity problems.
- Guide customers through troubleshooting, product setup, installations, upgrades, and repair processes using remote tools and support systems.
- Identify customer needs and recommend appropriate solutions while ensuring a high-quality and positive service experience.
- Educate users on proper product usage, features, and best practices to improve their overall experience and reduce recurring issues.
- Maintain accurate documentation of customer interactions, technical issues, and resolutions within support systems.
- Participate in ongoing training to stay up to date with product knowledge, tools, and support procedures.
- Collaborate with team members and supervisors to escalate complex issues and improve service delivery.
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