Counsel - Policy Manager

New
AustraliaFull-TimeSenior
Salary not disclosed
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Job Details

Experience
6 - 8 years PQE
Required Skills
Project ManagementCross-functional collaboration

Requirements

  • JD, LL.B. or equivalent degree, or equivalent practical experience.
  • 6 - 8 years PQE.
  • Experience working in law, policy or regulatory in Australia, New Zealand, Singapore or another relevant APJ jurisdiction.
  • An understanding of telecoms and tech regulatory frameworks in the APJ region or an understanding of other highly regulated industries such as financial services or energy.
  • Experience advising on regulatory compliance matters at a law firm, in-house, or government agency.
  • Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously.
  • Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects.
  • Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team.
  • Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution.
  • Familiarity and experience in drafting regulatory filings and legislative consultation submissions.
  • Experience managing responses to regulatory communications, enforcement actions, and other regulatory inquiries and consultations.

Responsibilities

  • Own and drive regulatory advisory workstreams, providing strategic guidance on how evolving laws impact Twilio’s products, services, marketing initiatives, and customer communications.
  • Partner closely with Product, Engineering, Commercial, and Go-To-Market teams to assess risk, shape compliant approaches, and help teams ship with confidence.
  • Lead proactive regulatory projects, identifying upcoming reforms, planning for change, and helping the business prepare for new requirements with clear, actionable plans.
  • Provide support across additional practice areas as needed, including cyber and privacy workstreams, and reviewing, drafting, and supporting a broad range of regional priorities.
  • Deliver advice in a way that is concise and usable for non-legal stakeholders, helping leaders understand the practical “what to do next” rather than receiving long-form memos.
  • Instruct and manage external counsel when required, including scoping work, managing timelines, and supporting budget discipline.
  • Help improve how the legal function scales, contributing to templates, self-serve guidance, managing administration and process improvements, and leveling up legal operations to create leverage for the team.
  • Build strong internal relationships and become a trusted business partner who can influence, persuade, and align stakeholders on sound, pragmatic legal outcomes.
  • Proactively monitor regulatory developments and maintain accurate updates in internal systems like Airtable.
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