Implementation Specialist
New
G
Gaggle Net, Inc.K-12 Student Safety
Location: United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of working in a customer-facing role
- Required Skills
- Project ManagementSalesforceCRMGoogle Workspace
Requirements
- 3+ years of working in a customer-facing role.
- Bachelor’s degree or equivalent experience.
- Strong understanding of Google Workspace and Microsoft 365 administration.
- Experience deploying agents and browser extensions.
- Proficiency with device management systems (Intune, JAMF, Google Admin MDM).
- Proven record of providing exceptional customer service.
- Experience onboarding new customers.
- Organized with the ability to handle multiple projects concurrently.
- Ability to work individually or as part of a team in a fully remote environment.
- Detail-oriented with excellent verbal and written communication skills.
- Proficiency in using a CRM tool.
Responsibilities
- Own and manage Web Filter and Safety Management deployments, including browser extensions and OS agents.
- Handle technical configurations for Google Workspace, Microsoft 365, and various device management systems (MDM).
- Manage concurrent implementation projects for assigned school district customers.
- Lead onboarding calls and provide training on Gaggle’s customer portal.
- Collaborate with internal and external teams to coordinate project milestones and deliverables.
- Ensure implementation completion within 60 days of purchase through regular communication.
- Monitor districts for 30 days post-enablement to ensure successful setup.
- Support Customer Success Managers with account set-ups for large school districts.
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