Digital Service Manager
New
M
mySociety and SocietyWorksCharity / Digital Services
You must be based in the UKFull-TimeManager
Salary£45,000 to £55,000 (FTE) per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- StrategyRisk Management
Requirements
- Proven experience managing complex, high-volume digital services.
- Strong understanding of the GDPR act and experience handling information rights requests.
- Knowledge of Freedom of Information, media law, or online community moderation.
- Ability to develop long-term vision and strategic objectives.
- Strong problem-solving skills with the ability to identify causes and implement remedies.
- Excellent communication and written English skills.
- Experience working in a remote, geographically distributed environment.
- Proactive, organized, and capable of making decisions in ambiguous settings.
- Comfortable working with and coordinating the efforts of volunteers.
Responsibilities
- Manage the day-to-day running and operation of mySociety's digital services.
- Oversee frontline user support, ensuring incoming cases are triaged, prioritized, and resolved efficiently.
- Handle complex, high-risk cases and legal obligations such as GDPR rights-based requests and Online Safety Act reports.
- Manage governance, risk, and policy compliance across services.
- Coordinate with product area owners to identify trends and service improvements.
- Provide leadership and motivation to those contributing to frontline user support, including volunteers.
- Produce reports on service use and facilitate strategic operational meetings.
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