mySociety and SocietyWorks

Established in 2003, mySociety is a not for profit group pioneering the use of online technologies to empower citizens to take their first steps towar...

Private Company
ShareTweet

Open Positions1

You must be based in the UKFull-TimeCharity / Digital ServicesPosted
  • Manage the day-to-day running and operation of mySociety's digital services.
  • Oversee frontline user support, ensuring incoming cases are triaged, prioritized, and resolved efficiently.
  • Handle complex, high-risk cases and legal obligations such as GDPR rights-based requests and Online Safety Act reports.
  • Manage governance, risk, and policy compliance across services.
  • Coordinate with product area owners to identify trends and service improvements.
  • Provide leadership and motivation to those contributing to frontline user support, including volunteers.
  • Produce reports on service use and facilitate strategic operational meetings.
StrategyRisk Management

About mySociety and SocietyWorks

Established in 2003, mySociety is a not for profit group pioneering the use of online technologies to empower citizens to take their first steps towards greater civic participation. Our permanent UK based staff work across four interlinked practice areas: Transparency , Democracy , Climate and Community — each underpinned by research , sector building through TICTeC and appropriate commercial work via SocietyWorks . What we do and why we do it Our vision is of a fair society, where people are informed, connected and empowered to shape the future of their communities and the world around them. We have a mission to create and run digital services that break down barriers to democratic participation, equipping people to take action and drive meaningful change. Finally, our values are woven through everything we do. mySociety is a trusted, collaborative and evidence-driven organisation with a long history of leading in civic tech. We use digital expertise and human-centred design approaches to deliver open, usable services that enable people to inform themselves, take part in decision making, and improve their lives and communities. Got questions? Ask us anything .

Similar Companies