Referral Coordinator
New
O
Opal Autism CentersHealthcare, Behavioral Health
North Carolina, United States, 8am – 6pm ESTFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceMicrosoft Office SuiteEHRHIPAA
Requirements
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in a healthcare or behavioral health setting.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Proficient in using electronic health record (EHR) systems.
- Proficient in Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Compassionate and empathetic approach to working with families and children.
- Ability to maintain confidentiality and comply with HIPAA regulations.
Responsibilities
- Manage the referral intake process, ensuring all necessary documentation is collected and entered into the system.
- Communicate effectively with families and healthcare providers regarding referral status and next steps.
- Schedule appointments for potential clients and follow up to confirm their attendance.
- Maintain accurate and updated records of referrals and appointment outcomes.
- Collaborate with clinical teams to streamline the referral process and improve client experiences.
- Provide information to families about available services and assist them in navigating through the intake process.
- Respond promptly to inquiries via phone, email, and in-person communication.
- Assist in the development of outreach programs to increase referral sources.
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