Asset Resolution Specialist
New
This position can be based remotely in any of our approved hiring regions.Full-TimeMiddle
Salary$45,000 to $67,000 plus $6,000 bonus plus benefits
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Job Details
- Experience
- Minimum of 2 years of mortgage experience
- Required Skills
- Data AnalysisCustomer serviceNegotiationReporting
Requirements
- Minimum of 2 years of mortgage experience.
- Bachelor’s degree.
- Exemplary written and spoken communication skills.
- Ability to guide customers and investors through retention and liquidation processes.
- General knowledge of the end-to-end loss mitigation process.
- Self-starter capable of independently managing a loan pipeline.
- Ability to navigate complex mortgage modifications and explain guidelines clearly to customers.
- Strong negotiation and customer service skills.
Responsibilities
- Manage a portfolio of loans in default and implement loss mitigation strategies.
- Review and validate documents and answer technical foreclosure questions from borrowers.
- Analyze work-out options, including foreclosure, short sale, reinstatement, and deed in lieu, to propose options that yield the best investor returns.
- Work closely with investors to negotiate loss mitigation strategies.
- Set clear expectations with borrowers regarding loan status and communicate potential resolutions.
- Manage relationships with internal departments and business partners.
- Ensure all updates, analyses, and decisions are tracked in appropriate systems.
- Generate ideas for process improvement and support new initiatives.
- Perform periodic and ad-hoc reporting.
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