Proactively communicate with a pipeline of borrowers regarding loan terms, servicing processes, and post-closing responsibilities.
Monitor project progress and provide support for challenges like project delays or budget overruns.
Investigate and resolve post-closing borrower inquiries and disputes related to servicing, payments, and loan modifications.
Perform proactive outreach to at-risk borrowers to prevent loan defaults and develop prevention strategies.
Assist borrowers with statements, payment schedules, online portal access, and payoff questions.
Document all customer interactions accurately in the system of record.
Collaborate with servicing, operations, and construction teams to provide a cohesive borrower experience.
Project ManagementMicrosoft ExcelCustomer service+1 more
About Kiavi
Kiavi is transforming real estate investing. We are a leading private lender, empowering residential real estate investors to revitalize neighborhoods. Our platform leverages data and technology to simplify access to capital. We have funded over $30 billion in loans across 100,000+ projects. This empowers investors to buy, rehab, and sell properties efficiently. Kiavi offers tailored financing for various investment strategies. You will contribute to revolutionizing the $25 trillion U.S. housing market.
How We Work
Kiavi embraces a hybrid distributed workforce philosophy. You can work remotely from approved hiring regions. We believe in finding the best talent across the country. Our approach fosters diverse teams and flexible work arrangements. We offer a one-time $500 home office setup reimbursement. You also receive a monthly $85 stipend for internet and phone expenses. "Remote-first" means flexibility, not isolation. We also foster local connections through hubs in San Francisco and Pittsburgh. These locations host monthly in-person gatherings.
Engineering at Kiavi
We harness advanced technology to pioneer innovation in real estate lending. Our digital platform provides instant pricing estimates and deal assessments. We built machine learning models that analyze over 7.8 billion data points. These models evaluate risk by focusing on property fundamentals. They also predict after-repair values to tailor lending terms. You will contribute to a tech stack that includes DNSSEC, Apollo GraphQL, and Auth0. We are constantly improving our systems to provide a faster, more reliable experience.
Why Join Us
Impact a $25 trillion housing market by empowering real estate investors.
Work in a remote-first environment with flexibility and connection.
Contribute to a company with over $798 million in funding across 9 rounds.
Join a team that has funded over 100,000 projects nationwide.
Access comprehensive benefits including free employee medical and a 401(k) match.
Benefits & Perks
Free employee-only medical, dental, and vision insurance.
Heavily discounted premiums for dependents' medical, dental, and vision.
Annual HSA employer contribution: $1,000 for individuals, $2,000 for dependents.
Immediate access to short-term and long-term disability insurance.
Group life and AD&D insurance at 1x annual salary.
Flexible Time Off policy; manage your time with manager approval.
Up to 8 weeks paid medical or caregiver leave; 12 weeks paid maternity/paternity leave.
401(k) with 100% company match up to 3% of compensation or $8,000 (immediately vested).
One-time $500 home office setup reimbursement for remote roles.
Monthly $85 stipend for internet and phone expenses for remote roles.