Associate Director, Training & Advising
New
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- Data AnalysisMicrosoft OfficeCanva
Requirements
- Bachelor’s degree in Education, Leadership, Counseling, or a related field.
- 3–5 years of experience in student support, academic advising, training, or higher education operations.
- Proven experience designing and delivering training programs, onboarding initiatives, and professional development content.
- Strong leadership skills with the ability to manage cross-functional initiatives and collaborate with diverse stakeholders.
- Excellent communication skills, including writing, presentation, and interpersonal abilities.
- Strong analytical, organizational, and problem-solving capabilities.
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook) and learning management systems such as Canvas.
- Ability to work in a structured, student-focused environment with attention to service quality and compliance.
- Willingness to travel occasionally for institutional events, graduations, or staff development activities.
Responsibilities
- Lead the design, delivery, and continuous improvement of onboarding, training, and professional development programs for advising and student success teams.
- Develop instructional materials, online courses, and documentation (including LMS platforms such as Canvas) to ensure consistent service delivery.
- Coach, mentor, and support staff development while fostering a culture of collaboration, accountability, and continuous improvement.
- Evaluate training effectiveness using performance metrics, feedback, and data analysis to enhance learning outcomes.
- Partner with academic departments, financial aid, military education partners, and other stakeholders to ensure aligned advising practices.
- Serve as a key liaison between regional teams to standardize processes and improve cross-functional coordination.
- Support operational decision-making, including scholarship committee participation and discretionary funding reviews.
- Contribute to process improvements, student support enhancements, and strategic initiatives across regional operations.
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