Customer Success Engineer (East)
New
Canada, Mexico, United StatesFull-TimeMiddle
SalaryUSD 85000 - 110000 / year
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Job Details
- Experience
- 2+ years
- Required Skills
- SQLRESTful APIsTechnical supportCRMCustomer SuccessSaaS
Requirements
- 2+ years in a customer-facing role.
- Technical background through experience or education.
- Conversant in SQL or willingness to learn basics and advanced topics.
- Strong discovery and interpersonal skills.
- Intellectual curiosity, high ambition, and humility.
- Excellent verbal and written communication skills.
- Ability to adapt to an ever-changing work environment.
- Thorough understanding of the technology industry and its players.
Responsibilities
- Answer technical platform questions via Intercom, Slack, phone, and email.
- Provide technical guidance on API documentation and standard SaaS tools like CRMs, ESPs, and ERPs.
- Explain data building blocks to customers to ensure platform value.
- Collaborate closely with Technical Account Managers and Solutions Engineers.
- Work cross-functionally with Engineering, Marketing, and Operations departments.
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