Jr. Customer Support Engineer
New
Western United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 6 months experience in SaaS product based customer service role
- Required Skills
- DocumentationTrainingTroubleshootingTechnical supportCustomer supportSaaS
Requirements
- High School Diploma or equivalent
- Minimum of 6 months experience in a SaaS product-based customer service role
- Reside in the Western United States
- Self-starter mindset
- Strong problem-solving mentality
- Excellent oral and written communication skills
- Fluency in English (meaning, spelling, rules of composition, and grammar)
- Ability to thrive in a remote working environment, including time management and following procedures
Responsibilities
- Take ownership of timely resolution of customer inquiries
- Investigate and troubleshoot customer inquiries
- Assist customers to solutions in a timely manner
- Test product/software change requests
- Develop and maintain product documentation
- Develop training materials, how-to guides, and solution articles to support end users
- Operate as a subject matter expert on software products
- Provide feedback and feature suggestions to improve software usability
- Monitor systems continuously
- Provide excellent customer support
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