Customer Success Engineer
MexicoContractMiddle
Salary40,000 - 50,000 USD per year
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Job Details
- Languages
- English
- Experience
- 2-5 years
- Required Skills
- Node.jsSQLFlaskNext.jsReactZendesk
Requirements
- Degree in Computer Science, Software Engineering, or related technical field.
- Experience building modern web applications (React, Node, Flask, Next.js).
- 2-5 years of experience supporting customers on web applications.
- Experience with SaaS-based product work.
- Proficiency with support platforms such as Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.
- Ability to debug web applications.
- Near-perfect written English proficiency.
Responsibilities
- Respond to support requests from Mercor’s talent pool regarding platform applications.
- Triage and investigate talent-reported issues by examining telemetry data and inspecting network requests.
- Write queries against the database to troubleshoot issues.
- Troubleshoot common browser issues.
- Consolidate insights and provide recommendations for product improvements.
- Build talent-facing documentation for common support queries.
- Maintain high energy and positivity while communicating in near-perfect English.
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