Italian-Speaking Customer Success Specialist
New
T
transcosmos (TCIS)Customer Success
While the position is remote, you must be located in Hungary during the employment!, Monday to Friday, between 9:00 AM and 6:00 PMFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent English and Italian communication skills (spoken and written)
- Required Skills
- SalesforceSAPMicrosoft OfficeAccount ManagementCRMCustomer Success
Requirements
- High school diploma or equivalent (College level preferred)
- Previous experience in BPO and Customer Success or Account Management
- Excellent English and Italian communication skills (spoken and written)
- Strong customer-centric mindset
- Empathy and great listening skills
- Good Knowledge of Microsoft Office products
- Structured approach with great organization and time management
- Experience with SAP, Salesforce, and Gainsight or similar CRM platform (advantageous)
Responsibilities
- Understand and drive customer success goals
- Monitor customer performance and uncover opportunities for growth
- Assist with billing, administration, and customer inquiries
- Collaborate globally with internal teams to ensure seamless service
- Provide prompt, reliable, and accurate information about the products, services and solutions to customers
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