Technical Support Engineer
New
F
FactorySoftware Engineering
Remote - APACFull-Time
Salary not disclosed
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Job Details
- Required Skills
- AWSNode.jsPythonCloud ComputingGCPJavaJavascriptC++AzureGo
Requirements
- Proficiency in one or more modern programming languages: Python, Go, Java, C++, or JavaScript/Node.js.
- Experience administering large-scale production environments (hardware, OS, networks).
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Strong diagnostic instinct and ability to investigate problems effectively in real-time.
- Excellent written and verbal communication skills.
- Ability to learn new technical skills rapidly and adapt to emerging technologies.
- Strong teamwork skills and sound judgment.
- Genuine desire to help people and advocate for customer success.
Responsibilities
- Solve complex technical issues for customers regarding architecture, performance, recovery, and security.
- Act as an expert resource for best practices in running the company platform.
- Interface with product management and engineering to represent customer needs and provide feedback.
- Develop internal tools, diagnostics, and automation scripts to support operational excellence.
- Collaborate with customer success and growth teams to design scalable processes and data-informed dashboards.
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