Account Associate
Based in the United StatesFull-TimeMiddle
Salary$65,000 – $69,000 USD
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Job Details
- Experience
- 2–4 years
- Required Skills
- Microsoft ExcelCustomer supportPowerPoint
Requirements
- 2–4 years of experience in account coordination, customer support, healthcare operations, or similar client-facing roles
- Strong communication and relationship management skills with both internal and external stakeholders
- Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously
- Ability to coordinate cross-functional teams and drive timely issue resolution
- Strong attention to detail with the ability to track, document, and follow through on operational requests
- Experience working with data, reports, or KPIs to identify trends and support decision-making
- Familiarity with HIPAA-regulated or healthcare environments is strongly preferred
- Proficiency in Microsoft Office tools (Excel, Outlook, PowerPoint)
- Ability to work effectively in fast-paced, matrixed organizations
- Experience in customer support systems or ticketing tools is a plus
Responsibilities
- Provide day-to-day operational and coordination support for client accounts in partnership with Account Managers
- Manage and track customer support tickets related to access, system issues, site IDs, and other operational requests
- Act as an initial escalation point for customer issues, coordinating internal resolution across technical and operational teams
- Monitor outstanding issues and ensure timely follow-up, resolution, and clear communication to stakeholders
- Assist in maintaining and updating account documentation, SOPs, workflows, and operational job aids
- Support reporting and KPI tracking to identify trends, risks, and opportunities for process improvement
- Coordinate cross-functional activities across IT, Finance, Operations, and Account Management teams
- Assist with provisioning, access management, and onboarding activities for new and existing clients
- Support billing issue resolution in collaboration with Finance and other internal stakeholders
- Contribute to identifying recurring operational gaps and recommending workflow improvements
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