Customer Care Representative
New
Remote, ESTFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3 years
- Required Skills
- Problem SolvingCustomer serviceMicrosoft Office SuiteCRM
Requirements
- 1-3 years of call center and/or customer service experience (phone experience preferred).
- Post-secondary degree or certification in a related field (e.g., hospitality or finance) is desirable.
- Previous banking experience is considered an asset.
- Demonstrated ability to own an issue and drive to resolution.
- Ability to have difficult conversations with customers while maintaining professional and proactive communication.
- Strong verbal and written communication skills.
- Excellent problem-solving skills and ability to work in a fast-paced environment.
- Experience working with a high degree of autonomy and self-direction.
- Ability to understand and use software including CRM and Microsoft Office Suite.
- Availability to work various shifts including evenings and weekends.
Responsibilities
- Deliver exceptional customer service by identifying banking needs and providing accurate information on products.
- Field large volumes of inbound calls and chats while meeting response and resolution SLAs.
- Own the digital-onboarding experience and resolve customer issues effectively.
- Resolve customer queries at first contact and escalate issues according to company policy.
- Communicate effectively while upholding company core values to build customer relationships.
- Execute established controls to ensure adherence to regulatory requirements and internal policies.
- Identify and participate in opportunities for continuous improvement regarding customer experience.
View Full Description & ApplyYou'll be redirected to the employer's site
