Bilingual Customer Service Representative – Parent Liaison
New
Australia, Canada, Ireland, New Zealand, South Africa, United Kingdom, United StatesFull-TimeEntry
Salary19.5 - 20 USD per hour
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Job Details
- Languages
- Spanish and English
- Experience
- 1 – 2 years
- Required Skills
- Customer service
Requirements
- Fluency in Spanish and English required
- 1 – 2 years’ customer service or related experience
- 1 – 2 years’ experience with computer software
- Exceptional communication including phone etiquette and human relations skills
- Ability to work with people from diverse backgrounds
- Proactive mindset with the ability to absorb new information in a timely manner
- Professional demeanor in both written and spoken communication with families, providers, and coworkers
- Ability to problem-solve and prioritize daily tasks to manage individual workload
Responsibilities
- Provide outstanding customer service to our families over the phone
- Accurately enter patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
- Coordinate information between referring physicians, insurance companies, and our own treatment clinics
- Review cost share amounts, co-payments and financial responsibility with our families
- Handle variable call-volume on multiple queues, averaging 40 to 70 calls a day
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