Associate - Trust & Safety

New

Lokal AppTrust & Safety

Maharashtra, IndiaContractEntry

Salary not disclosed

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Job Details

Bachelor's degree in any discipline.
1–2 years of experience in Content Moderation, Trust & Safety, Community Moderation, Customer Support, Quality Audit, or similar roles.
Strong understanding of community guidelines and online safety standards.
Excellent analytical and decision-making skills with sound judgment.
Strong verbal and written communication skills.
Proficiency in English, Marathi & Hindi (Read, Write & Speak mandatory).
Comfortable reviewing sensitive or potentially disturbing content while maintaining professionalism.
Basic knowledge of CRM tools, Microsoft Excel, and computer applications.
High attention to detail with the ability to maintain consistency in moderation decisions.
Ability to work independently and collaboratively in a fast-paced environment.

Review and moderate audio, video, and chat conversations as per platform guidelines.
Monitor user-generated content and interactions to ensure compliance with community standards.
Identify, investigate, and take appropriate action on inappropriate, abusive, harmful, or policy-violating content.
Escalate critical safety issues and high-risk cases to the relevant internal teams.
Audit recorded conversations to ensure quality, compliance, and policy adherence.
Document moderation decisions accurately and maintain detailed moderation records.
Assist in preparing periodic moderation reports and identifying recurring trends.
Support appeals and review requests by re-evaluating flagged content when required.
Collaborate with cross-functional teams to improve moderation processes and user safety initiatives.
Stay updated on evolving Trust & Safety policies, moderation guidelines, and platform protocols.

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