Associate - Trust & Safety
New
L
Lokal AppContent Moderation
Gujarat, IndiaContractEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Gujarati, Hindi, English
- Experience
- 1–2 years
- Required Skills
- Microsoft ExcelCRM
Requirements
- Bachelor's degree in any discipline.
- 1–2 years of experience in Content Moderation, Trust & Safety, Community Moderation, Customer Support, Quality Audit, or similar roles.
- Strong understanding of community guidelines and online safety standards.
- Excellent analytical and decision-making skills with sound judgment.
- Strong verbal and written communication skills.
- Proficiency in English and at least one regional language (Read, Write & Speak mandatory; Gujarati and Hindi specified in title).
- Comfortable reviewing sensitive or potentially disturbing content while maintaining professionalism.
- Basic knowledge of CRM tools, Microsoft Excel, and computer applications.
- High attention to detail with the ability to maintain consistency in moderation decisions.
- Ability to work independently and collaboratively in a fast-paced environment.
Responsibilities
- Review and moderate audio, video, and chat conversations as per platform guidelines.
- Monitor user-generated content and interactions to ensure compliance with community standards.
- Identify, investigate, and take appropriate action on inappropriate, abusive, harmful, or policy-violating content.
- Escalate critical safety issues and high-risk cases to the relevant internal teams.
- Audit recorded conversations to ensure quality, compliance, and policy adherence.
- Document moderation decisions accurately and maintain detailed moderation records.
- Assist in preparing periodic moderation reports and identifying recurring trends.
- Support appeals and review requests by re-evaluating flagged content when required.
- Collaborate with cross-functional teams to improve moderation processes and user safety initiatives.
- Stay updated on evolving Trust & Safety policies, moderation guidelines, and platform protocols.
View Full Description & ApplyYou'll be redirected to the employer's site
