Patient Support Specialist
New
United StatesFull-TimeMiddle
Salary$20/hour
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Job Details
- Languages
- English and Spanish (required)
- Experience
- 2+ years
- Required Skills
- Customer serviceCRMGoogle Workspace
Requirements
- 2+ years of experience in customer service or customer-facing roles, preferably in healthcare or behavioral health environments.
- Experience working with healthcare systems, patient support, or social services, ideally including exposure to mental health or senior care populations.
- Strong interpersonal skills with the ability to build trust quickly and communicate clearly with vulnerable individuals.
- Ability to manage high-volume inbound interactions while maintaining accuracy, empathy, and efficiency.
- Strong problem-solving, multitasking, and time management skills in a fast-paced environment.
- Proficiency with basic digital tools such as Google Suite and CRM or scheduling platforms.
- Fluent in English and Spanish (required).
- Strong ability to de-escalate emotionally charged situations and guide conversations toward resolution.
- Solid understanding of HIPAA compliance and confidentiality requirements.
Responsibilities
- Handle inbound patient inquiries with professionalism and empathy, serving as the first point of contact for scheduling, rescheduling, and general support needs.
- Support appointment coordination, including verifying details, managing changes, and assisting with urgent scheduling needs when required.
- Assist patients with medication-related inquiries, including coordination with pharmacies when prescriptions need to be re-sent or clarified.
- Triage and resolve a variety of patient concerns such as billing questions, appointment issues, feedback, and urgent care requests.
- Document all patient interactions accurately in CRM systems while ensuring compliance with HIPAA and internal protocols.
- Collaborate with clinical and care coordination teams to ensure seamless handoffs and continuity of care.
- Maintain high availability during scheduled shifts to ensure consistent inbound call coverage and patient responsiveness.
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