Patient Activation Specialist
New
C
Cadence HealthClinical AI Healthcare
This position is remote and based in the United States., Monday through Friday, 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM on Eastern, Central, or Mountain Time.Full-TimeMiddle
Salary$23-$24/hr
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceDocumentationTroubleshootingTechnical support
Requirements
- 2+ years of experience in a customer service, technical support, or patient-facing coordination role, preferably within healthcare or a regulated industry.
- Experience communicating technical or process information clearly to non-technical audiences, by phone and in writing.
- Proficiency with Mac products and standard software tools used for call handling, documentation, and device troubleshooting.
- Ability to manage a structured, high-volume caseload of patient interactions daily.
- Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.
Responsibilities
- Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone.
- Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed.
- Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions.
- Coordinate with care teams and technical support to resolve activation issues that require additional intervention.
- Document patient interactions and device activation status accurately to maintain a complete activation record.
- Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint.
- Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols.
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