Patient Help Center Specialist
New
Based in United StatesFull-TimeEntry
SalaryStarting hourly rate of $17/hour plus monthly bonus opportunities.
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Job Details
- Experience
- At least 1 year of call center experience required
- Required Skills
- Customer serviceMultitaskingInterpersonal skillsActive listening
Requirements
- At least 1 year of call center experience required; 2+ years of customer service experience preferred.
- Strong communication, active listening, and interpersonal skills with a persuasive and empathetic approach.
- Comfortable handling both inbound and outbound calls in a fast-paced, target-driven environment.
- Ability to work independently in a fully remote setting with a quiet, dedicated workspace.
- Tech-savvy with the ability to quickly learn scheduling and practice management systems.
- High school diploma required; additional language skills are a plus.
- Reliable high-speed internet connection meeting minimum technical requirements.
- Strong organization, multitasking ability, and resilience when handling objections or rejection.
Responsibilities
- Handle inbound and outbound calls with prospective patients, ensuring a positive and professional first experience.
- Clearly communicate the value of dental services and guide patients toward scheduling in-person consultations.
- Convert patient inquiries into booked appointments while maintaining a high standard of customer care.
- Follow up with patients to confirm appointments, answer questions, and ensure readiness for visits.
- Manage scheduling accurately using practice management systems and maintain detailed call records.
- Overcome objections with empathy and confidence while maintaining a patient-centered approach.
- Track performance metrics and collaborate with team leads to improve conversion and service quality.
- Participate in team meetings, training sessions, and ongoing skill development activities.
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