Client Services Manager
New
E
EXANTEWealth Tech
Denmark; Germany; Poland; Praha, Prague, Czech RepublicFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- People ManagementOperations ManagementRisk ManagementStakeholder management
Requirements
- 3+ years of experience in prime brokerage or similar capital markets exposure.
- Demonstrated ability to lead, coach & develop people, manage performance, and run a service team day to day.
- Excellent communication and relationship management skills.
- Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution.
- High attention to detail and a strong control & risk mindset.
Responsibilities
- Lead, mentor and develop a team of client service associates, setting clear performance expectations and conducting regular reviews.
- Manage team workload, coverage and cross-functional collaboration to ensure responsive, consistent service across all clients and time zones.
- Foster a culture of accountability, continuous improvement and client-first thinking.
- Define & refine service standards, processes, and playbooks, ensuring team adherence.
- Oversee daily operations, ensuring cases are being correctly handled and SLAs are met.
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