- Providing monitoring and detection of problems and faults in Exante's products and services
- Prompt incident response and escalation
- Analysis and solution of typical problems using playbooks
- Interact with engineers/specialists from related teams to solve problems
- Participation in the incident management process (assigning and coordinating personnel responsible for resolving major incidents, informing and providing updates to stakeholders)
- Participation in compiling major incident reports
- Configuring and automating monitoring
- Documenting and maintaining the team's knowledge base up to date
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