Workforce Optimization Planner
New
K
KatchHealthcare Technology
This remote position requires that candidates reside in the following eligible states: Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, Michigan.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft Power BITableauMicrosoft Excel
Requirements
- 3+ years of technical workforce planning experience.
- Bachelor’s Degree in Operations Management, Supply Chain Management, Business Administration, or equivalent experience.
- Proficiency in WFM platforms (e.g., NICE, Verint, Dayforce, ServiceNow).
- Advanced Microsoft Excel skills.
- Experience with data visualization tools like Power BI or Tableau.
- Strong skills in forecasting, statistical modeling, and scenario planning.
- Ability to translate complex data into actionable insights.
- Understanding of operational workflows in contact centers, healthcare, retail, or logistics.
- Strong analytical and problem-solving skills.
Responsibilities
- Create and manage optimized schedules that balance demand, employee preferences, and compliance requirements.
- Execute intraday management by making real-time adjustments during demand fluctuations.
- Monitor and analyze core KPIs such as schedule adherence, utilization/productivity rates, and service level attainment.
- Identify process inefficiencies, bottlenecks, and waste to drive continuous improvement.
- Partner cross-functionally with Operations, HR, and IT to align workforce strategies.
- Lead training and adoption of workforce tools, reporting, and planning best practices.
- Develop accurate demand forecasts using historical data, trends, and seasonal modeling.
- Build capacity and staffing models to determine optimal headcount and skill mix.
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