Customer Success Manager
New
E
ExpelCybersecurity
This is a remote position on a fully remote team within Ireland.Full-TimeMiddle
Salary€57,100 - €82,800 + bonus and equity
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Job Details
- Experience
- 2+ years in customer success or account management; at least 2 years working in the security industry
- Required Skills
- CybersecurityAccount ManagementCustomer Success
Requirements
- 2+ years in customer success or account management.
- At least 2 years of experience working in the security industry (operations, consulting, GRC, incident response, or product).
- Track record of driving retention and growth in B2B environments with multiple stakeholders.
- Ability to communicate across all levels, from technical practitioners to C-suite executives.
- Understanding of the cybersecurity market including MDR, EDR, SIEM, and NDR.
- Familiarity with security frameworks such as NIST CSF.
- Ability to manage a portfolio of accounts independently.
- Bachelor's degree or relevant certifications preferred.
Responsibilities
- Drive renewal rates toward 95%+ across your book of business by staying ahead of risk and building relationships.
- Own the business relationship with security leaders and stakeholders to articulate the value of Expel's services.
- Lead business reviews that connect Expel's activities to customer goals.
- Identify and qualify expansion opportunities such as cross-sells, upsells, and overages.
- Orchestrate internal resources including engineering and support teams to meet customer needs.
- Manage customer communications during security incidents while coordinating with the SOC.
- Forecast renewals and participate in an on-call rotation for escalations.
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