Digital Sales and Service Representative
New
1
1-800 ContactsVision Care
Train and work remotely from approved states (Utah, North Carolina and Texas), MSTFull-TimeEntry
SalaryStarting base pay: $15.00 per hour + bonus potential of up to $6/hr; United States Remote Salary Range $15 - $21 USD
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Job Details
- Experience
- 2-3 years minimum customer service experience
- Required Skills
- Customer serviceMultitasking
Requirements
- High school diploma or GED equivalent.
- 2-3 years minimum customer service experience.
- Typing skills of at least 40 words per minute.
- Technical proficiency.
- Reliable internet connection (at least 20 mbps download and 10 mbps upload).
- Private, dedicated workplace free from interruption.
- Ability to multitask and prioritize effectively.
- Positive, driven, and solution-oriented mindset.
- Reliable attendance for scheduled shifts, including required weekends.
- Must reside in Utah, North Carolina, or Texas.
Responsibilities
- Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform.
- Consult customers on the best value for contact lens purchases.
- Reply to incoming emails and MMS from customers as business needs require.
- Communicate and engage with manager and team members in a virtual environment.
- Request prescriptions via phone from eye care providers as needed.
- Identify and resolve problems to ensure positive customer experience.
- Maintain high performance metrics including revenue per chat, quality, availability, and timeliness.
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