Customer Support Specialist
New
A
ArchyDental SaaS
United States, 9:00 AM – 6:00 PM ETFull-TimeMiddle
Salary$50K - $60K
Apply NowOpens the employer's application page
Job Details
- Experience
- 5 + years of management experience within a dental practice
- Required Skills
- Customer support
Requirements
- 5 + years of management experience within a dental practice.
- Extensive knowledge of dental insurance and billing, typically through your experience working in the front office of a dental practice.
- Exceptional ability to communicate and foster positive relationships, both in written and verbal communications.
- Software Trainer experience helping others learn and adapt to new software.
- Basic technical skills required to use the product (typing skills, troubleshooting browser issues, and hardware connections to computers).
- Leverages AI tools and automation in everyday work.
- Accountability and personal organization.
- Must be available to work set hours from 9 am to 6 pm Eastern Time.
- May be required to work on certain holidays.
Responsibilities
- Deliver exceptional support that drives meaningful value for our dental practices.
- Provide support for questions related to billing and claims sent through Archy and its integration with the dental clearinghouse.
- Conduct 1:1 training with practices and their staff that showcase Archy’s capabilities.
- Work closely with other Archy team members to ensure customer questions and concerns are addressed in a timely manner.
- Actively adopt and integrate AI tools into day-to-day workflows to enhance productivity, decision-making, and overall impact.
- Investigate potential technical problems with Archy software as reported by customers, troubleshoot with the customer, and proactively seek solutions.
- Effectively communicate customer feedback and issues to relevant stakeholders, including product and engineering teams, via the company's ticketing system.
- Identify gaps in training resources, both internal and external, for publication.
View Full Description & ApplyYou'll be redirected to the employer's site
