Credit & Collections Specialist
New
V
Voltex ElectricalElectrical Supplies
PhilippinesFull-Time
SalaryCompetitive salary plus performance-based incentives.
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Job Details
- Languages
- Fluent spoken and written English.
- Required Skills
- Artificial IntelligenceMicrosoft ExcelCustomer serviceNegotiation
Requirements
- High emotional intelligence and empathy.
- Strong customer service experience.
- Australian business experience, ideally with trade customers.
- Credit or collections experience.
- Confidence assessing credit applications and customer risk.
- Understanding of ABNs, Australian entity types, credit reporting, defaults, and liquidation processes.
- Fluent spoken and written English.
- Strong negotiation skills — firm, respectful, and calm under pressure.
- Excellent attention to detail, time management, and follow-through.
- Confident using Microsoft Office, especially Teams, Excel, and Outlook.
- Strong AI capability for productivity, communication, reporting, and analysis.
- Valid passport and willingness to travel to Australia periodically.
Responsibilities
- Follow up overdue accounts by phone, email, and SMS in a relationship-led, non-scripted way.
- Resolve payment issues, disputes, returns, credits, and customer service queries.
- Assess new account applications, credit limits, and credit risk.
- Work with sales, customer service, operations, and accounts to resolve issues quickly.
- Manage the shared inbox and email correspondence promptly and professionally.
- Maintain accurate records of collection activity, payment arrangements, and customer communication.
- Prepare statements, invoice copies, reminders, and escalation notices.
- Monitor overdue accounts, defaults, and customers at risk of administration or liquidation.
- Support account maintenance, data entry, and ABN/entity record checks.
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