Customer Support Specialist - Freelance AI Trainer
New
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MindriftArtificial Intelligence
United States. North Carolina, United States. Oklahoma, United States. Pennsylvania, United States. Virginia, United States. Florida, United StatesPart-TimeMiddle
SalaryUp to $60 per hour equivalent
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Job Details
- Languages
- Strong written English (C1+)
- Experience
- 2+ years
- Required Skills
- Customer serviceQuality Assurance
Requirements
- Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
- 2+ years of experience in customer service, banking, retail, or financial services.
- Current or recent experience in customer service, support, or banking roles.
- Strong written English (C1+).
- Ability to apply routing judgment and interpret fee schedules or policy documents.
- Experience as a QA analyst, call-center trainer, or conversation designer is preferred.
Responsibilities
- Design and evaluate fee inquiry and statement clarification scenarios to verify accuracy against disclosure schedules.
- Create autopay and payment setup scenarios with deliberate traps like incorrect payees or insufficient funds.
- Build card replacement and fraud claim scenarios to test recognition, information capture, and handoff procedures.
- Author account closure scenarios to test retention-offer logic and pending-transaction checks.
- Grade AI-generated responses for factual accuracy, conversational tone, and clarity.
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