Chargeback Analyst
New
São PauloFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SQLData AnalysisScriptingLangChain
Requirements
- Comfortable using LLMs/AI tools in your daily work
- Curious about agent frameworks (LangChain, Mastra, etc.)
- Some coding/scripting comfort (reading code, SQL, light automation)
- Strong analytical thinking and curiosity
- Problem-solver mindset and desire to learn
- Attention to detail and ability to prioritize a busy queue
- Great writing for case summaries, dispute defenses, and updates
- Clear communication skills
- Ownership mindset
- High integrity and discretion with sensitive financial data
Responsibilities
- Analyze disputes and chargeback flows to decide the right action
- Investigate cases end-to-end (transaction timeline, evidence, money flow, root cause)
- Build and review representment/defense cases — clear, well-documented, win-oriented
- Dig into data to find patterns, fraud signals, and process gaps worth fixing
- Use (and help improve) our AI/automation tooling to handle disputes faster and smarter
- Partner with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)
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