Customer Support Associate
New
L
Libra SolutionsFinancial Services
United States, 10:30am – 7:00pm CST daily, Monday - FridayFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1–2 years
- Required Skills
- Customer serviceData entry
Requirements
- High school diploma or equivalent; some college preferred.
- 1–2 years of experience in a high-volume inbound call center handling approximately 75–80 calls per day.
- Strong verbal and written communication skills with the ability to demonstrate empathy and professionalism.
- Experience using CRM software and online chat platforms.
- Ability to multitask while maintaining accuracy in a fast-paced environment.
- Minimum typing speed of 35 WPM.
- Ability to meet productivity and performance metrics.
- Must successfully pass a background investigation.
- Availability to work 10:30am – 7:00pm CST daily, Monday - Friday.
Responsibilities
- Answer approximately 75–80 inbound customer calls per day from consumers interested in applying for pre-settlement funding.
- Provide outstanding customer service while educating consumers about available products and services.
- Accurately collect and document customer information within company systems.
- Guide applicants through the intake and onboarding process while ensuring a positive customer experience.
- Meet or exceed established sales, quality, and productivity goals.
- Demonstrate empathy and professionalism when assisting customers experiencing financial hardship.
- Utilize CRM and other internal systems to maintain accurate records and follow-up activities.
- Collaborate with internal teams to ensure timely processing of customer applications.
- Follow established call scripts, compliance requirements, and company procedures.
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