Spanish Speaking Customer Service Representative
New
M
Mercier ConsultancyCustomer Service
Greece. SpainFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent in Spanish and English, both written and verbal
- Required Skills
- Customer serviceCRM
Requirements
- Fluent in Spanish and English, both written and verbal
- Excellent communication and interpersonal abilities
- Previous experience in customer service is preferred
- Ability to handle multiple tasks and prioritize effectively
- Strong attention to detail and organizational skills
- Passionate about delivering exceptional customer service
- Experience with CRM software is a plus
Responsibilities
- Respond to customer inquiries in Spanish through multiple channels, including phone, email, and chat
- Resolve customer complaints and issues promptly and efficiently
- Document all interactions accurately in our customer relationship management (CRM) system
- Offer product knowledge and support to customers
- Work collaboratively with team members to improve service delivery
- Solicit and record customer feedback to inform service improvements
- Engage in training sessions to stay informed about product updates and company policies
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