Senior Support Engineer
K
KarbonSaaS, Accounting
Remote, United States, US PacificFull-TimeSenior
Salary107,000 - 120,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- SQLData AnalysisC#.NETTechnical support
Requirements
- 5+ years of experience in technical support engineering, application support, or related B2B SaaS roles.
- Ability to write safe, performant SQL and understand execution plans.
- Ability to read C# and .NET code to trace application logic and class structures.
- Experience with structured root cause analysis techniques.
- Proven experience managing individual ticket queues independently.
- Strong communication skills for customer-facing troubleshooting and internal reporting.
- Experience mentoring peers or technical staff.
- Comfortable working with production safety guardrails and reviewing remediation plans.
- Ability to work effectively in a remote environment within US Pacific hours.
Responsibilities
- Lead root cause analysis on highly complex issues.
- Read C# and .NET stack to follow application logic and pinpoint errors.
- Write and review safe SQL against production data for remediation.
- Monitor and respond to production alerts.
- Create well-scoped tickets for engineering teams.
- Lead technical investigations during incidents.
- Uplift escalation quality and mentor junior team members.
- Build reusable automation and tooling to reduce reactive load.
- Communicate technical complexity to customers and stakeholders.
View Full Description & ApplyYou'll be redirected to the employer's site
