Account Manager, Southern California
New
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EverDrivenStudent Transportation
Remote California; this account manager will service the Southern California territory and must live within that area., standard business hoursFull-TimeMiddle
Salary$60,000.00-$70,000.00/yr based on experience plus bonus potential
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceAccount Management
Requirements
- Minimum education of a bachelor's degree or equivalent experience.
- Strong professional communication and customer service skills.
- Ability to effectively work with diverse groups of customers and service providers.
- Ability to set priorities, multitask, and solve problems.
- Strong familiarity and comfort level with Microsoft Word, Excel, and Outlook.
- Valid Driver’s License with a good driving record.
- Ability to perform daily travel as required.
Responsibilities
- Support innovative transportation services using effective industry skills.
- Exercise customer service while identifying and escalating potential daily challenges or service deficiencies.
- Assist in managing the daily service of accounts, including recruiting, vetting, and credentialing third-party service providers.
- Manage and oversee Field Operations, including new client start-ups, client retention, and development of existing accounts.
- Liaise between the company and clients to provide guidance, direction, and feedback.
- Monitor local transportation to ensure performance meets contract terms and specifications.
- Maintain documentation regarding provider information, operations, and safety inspections.
- Manage and/or modify electronic Protected Health Information (ePHI) in compliance with HIPAA requirements.
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