Customer Support Engineer
New
Remote or In-Office (Downtown Austin, TX or Old Town Scottsdale, AZ)Full-TimeMiddle
Salary$95,000 - $150,000 (subject to qualifications and experience) + equity + premium benefits
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Job Details
- Required Skills
- RESTful APIsNetworkingTechnical support
Requirements
- Technically curious with a love for solving complex puzzles.
- Strong communication skills, specifically experienced in phone and Zoom interactions.
- Ability to empathize with customers while maintaining focus on solutions.
- Proven ability to thrive in fast-moving environments without dropping details.
- Capable of writing crisp, professional documentation.
- Strong sense of ownership and ability to act without needing constant direction.
- Experience with networking troubleshooting.
- Experience with API integrations and usage.
- Knowledge of identity management and file automation workflows.
Responsibilities
- Support customers via phone, email, and Zoom, owning resolution end-to-end.
- Diagnose and resolve technical issues across networking, API usage, integrations, identity management, and file automation.
- Spot patterns, replicate edge cases, and work side-by-side with Engineering to facilitate fast bug fixes.
- Turn customer insights into actionable improvements for Product and R&D teams.
- Write crisp, empathetic updates to keep customers confident and internal teams aligned.
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