Director of Integrated Clinical Service Operations
New
United StatesFull-TimeDirector
Salary$140,000 – $160,000
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Data AnalysisProcess improvement
Requirements
- Bachelor’s degree in Healthcare Administration, Business, Operations Management, or a related field.
- 3–5+ years of experience in clinical operations, healthcare delivery, population health, or healthcare service management.
- Strong experience in capacity planning, workforce scheduling, and operational modeling in healthcare environments.
- Demonstrated ability to analyze data, perform root cause analysis, and use dashboards to drive operational improvements.
- Experience building standardized workflows, operational playbooks, or scalable healthcare delivery systems.
- Proven ability to translate strategic goals into detailed execution plans and operational roadmaps.
- Experience managing budgets and improving unit economics in a healthcare or service operations context.
- Strong collaboration skills with experience working alongside clinical leaders and technical teams (product, engineering, data science).
- Familiarity with value-based care models, HEDIS metrics, risk adjustment, and total cost of care management.
- Experience in behavioral health, pharmacy, or nursing operations is a strong plus.
Responsibilities
- Lead the execution and continuous optimization of integrated clinical service operations across behavioral health, pharmacy, and nursing service lines.
- Oversee workforce planning, scheduling, and capacity management to ensure efficient staffing, balanced workloads, and optimal service delivery.
- Drive performance against key clinical and operational metrics, including HEDIS quality measures, total cost of care, risk adjustment, and productivity KPIs.
- Build and maintain operational dashboards in collaboration with product, engineering, and data teams to support real-time performance tracking.
- Manage unit economics by improving operational efficiency and reducing cost per engaged member across service lines.
- Translate enterprise growth strategies into detailed operational roadmaps, staffing models, and execution plans.
- Standardize clinical workflows and care delivery playbooks to ensure consistency, safety, and high-quality coordination of care.
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