Manager / Senior Manager, Collections & Recoveries Strategy
New
CanadaFull-TimeManager
Salary$110,000 to $170,000 CAD
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Job Details
- Experience
- 3–5+ years
- Required Skills
- SQLStakeholder management
Requirements
- 3–5+ years of experience in collections strategy, recoveries, credit risk, or a related function within a bank, fintech, consumer lender, or credit card organization.
- Strong understanding of the full consumer collections lifecycle, including delinquency management, charge-offs, recoveries, third-party collections, and rehabilitation strategies.
- Proven experience designing collections contact strategies, payment programs, settlement frameworks, or customer recovery initiatives.
- Experience managing or collaborating with outsourced collections partners (BPOs) and defining operational performance standards.
- Strong analytical capabilities with experience building financial models, cohort analyses, business cases, and performance reporting.
- SQL proficiency is highly desirable.
- Knowledge of Canadian consumer lending regulations and debt collection compliance requirements.
- Excellent communication and stakeholder management skills with the ability to translate complex analysis into clear business recommendations.
- Experience building new collections capabilities, working in high-growth environments, knowledge of IFRS 9, digital-first collections strategies, or financial hardship programs would be considered strong assets.
Responsibilities
- Develop and continuously optimize the end-to-end collections and recoveries strategy across the lending portfolio, from early-stage delinquency through post-charge-off recovery and customer rehabilitation.
- Monitor portfolio performance by analyzing delinquency trends, roll rates, cure rates, recovery performance, and other key collections metrics while creating dashboards and reporting frameworks for leadership.
- Design customer contact strategies across multiple communication channels, leveraging segmentation models to personalize engagement based on customer risk profiles and payment behavior.
- Build payment assistance programs, hardship plans, settlement frameworks, and recovery strategies that balance financial performance with positive customer experiences.
- Create financial models to evaluate recovery strategies, treatment effectiveness, expected recoveries, and long-term portfolio value.
- Lead the strategic management of third-party collections partners by defining service models, performance standards, compliance expectations, and operational scorecards.
- Develop post-charge-off recovery programs and customer rehabilitation strategies that support responsible re-engagement with lending products.
- Collaborate closely with Product, Engineering, Operations, Credit Strategy, and Risk teams to implement scalable collections processes while ensuring compliance with Canadian regulatory requirements.
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