Benefits Services Representative
New
CanadaFull-Time
SalaryPerformance-based compensation with uncapped earning potential.
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- Strong communication and interpersonal skills with the ability to explain information clearly and build rapport quickly.
- Self-motivated, coachable, and comfortable working in a performance-based environment.
- Ability to follow structured processes while adapting to individual client situations.
- Strong organizational skills and attention to detail in managing client information.
- Comfortable working independently in a remote environment with minimal supervision.
- Basic digital literacy and familiarity with online communication tools and CRM systems.
Responsibilities
- Engage with inbound, pre-qualified clients to explain available benefit and financial protection options in a clear and supportive manner.
- Guide clients step-by-step through enrollment and application processes, ensuring accuracy and ease of completion.
- Provide a high level of customer service while building trust and long-term client relationships.
- Maintain detailed records of client interactions, progress, and outcomes within internal systems.
- Support clients in understanding their options so they can make informed decisions aligned with their needs.
- Collaborate with team members and leadership to improve service quality and client experience.
- Participate in ongoing training to strengthen product knowledge and communication skills.
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