Customer Service Representative
New
Remote – Ontario, CanadaFull-TimeMiddle
Salary$20.00 - $22.00 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in English (verbal and written); proficiency in Spanish, French, Mandarin, Cantonese, or Portuguese is an asset.
- Experience
- Minimum 2 years of interactive customer service experience
- Required Skills
- Communication SkillsCustomer serviceTime ManagementMultitasking
Requirements
- Minimum 2 years of interactive customer service experience
- Fluent (verbal and written) in English
- High school diploma or equivalent
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Must be located in Ontario, Canada
- Private work-from-home environment with reliable hardwired internet
- Ability to pass required background screening
- Call center or high-volume service experience preferred
- Experience with GDS (Amadeus, Sabre, Galileo) preferred
- Hospitality, travel, or loyalty program experience preferred
Responsibilities
- Manage inbound customer requests through phone, email, and chat
- Provide accurate and timely support for customer inquiries and service requests
- Assist customers with travel-related or lifestyle loyalty program needs
- Document interactions and manage cases using company systems
- Maintain quality standards while meeting service and performance metrics
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