Forward Deployed Engineer
New
O
OpenHandsAI Developer Tools
Remote, core hours 12–4pm ET | 4–8pm UTCFull-TimeSenior
Salary$150K - $215K
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Job Details
- Experience
- 5+ years
- Required Skills
- DockerPythonGitKubernetesOAuthCI/CDNetworkingTechnical supportHelm
Requirements
- 5+ years as a software engineer or in a deeply customer-embedded technical role
- Strong proficiency in at least one backend or systems language (Python preferred)
- Comfort building operational tooling and debugging production systems
- Hands-on experience deploying and operating containerized workloads in customer or self-hosted environments
- Experience with Kubernetes and Helm
- Experience with networking, certificates, and secrets management for on-prem installs
- Experience working directly with customers in production or high-stakes environments
- Ability to navigate ambiguity and communicate complex tradeoffs clearly
- Familiarity with modern developer workflows: CI/CD, Git-based collaboration, and developer tooling
Responsibilities
- Own technical success for your accounts from first proof-of-concept through production deployment, including hands-on installation of OpenHands Enterprise on customer-managed infrastructure
- Build custom integrations that unblock adoption; agent-identity and OAuth delegation, connections to systems like GitHub and Atlassian, and MCP-based connectors
- Develop agentic use cases with customers (CVE remediation, code review, Issue-to-PR, SDLC automation), including building skills and packaging them as plugins
- Run enablement that scales adoption: onboarding, office hours, demos, and on-site workshops
- Debug across services, containers, Kubernetes, networking, and CI/CD to unblock customers quickly
- Surface patterns and gaps from the field to inform Product and Engineering, and produce reusable artifacts such as demos, docs, and playbooks
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